Post by anmolbluetooth on Apr 25, 2012 12:43:06 GMT -6
i am facing three issues at the moment,
1.I am embedding an image from the picture library into the workflow send email action using the img src tag. But its still not showing up. i get a box thing in outlook and even after clicking on download image pop up still cant view it. While i am able to view the pic in the online mail utility after clicking on show images. Can it be done. Also i saw some sharepoint based ticket raising sites, They send a screen shot type embeded image of the raised ticket. Can it be done?
2. I have the ID column by default to track the new issues/requests coming in. Can i create something (a column) that can actually start numbering like FA001 and go on in this way automatically. Essentially i want to change the ID design so that the tickets are raised in FA001 , FA002 and so on..
3. The escalation thing which has driven me to point of rage.:
i have 9 states of a request in the request status column.
§ Open <On Submit>
§ Hold
§ Quote In Progress
§ Quote Released
§ Closed - Project Approved
§ Closed - Project Quote rejected
§ Closed - Request out of scope
§ Cancelled – Duplicate or Error (To enable to cancel the request if duplicate or submitted in error)
Escalation Rules:
· Request in “Open” state for more than 1 business days (Level 1) or 2 business days (Level 2)
· Time elapsed between “Open” state and any of the below state is greater than 5 business days (Level 1) or 7 business days (Level 2)
o Closed – Quote Rejected
o Closed – Quote Approved
o Closed – Request out of scope
o Cancelled – Duplicate or Error
1.I am embedding an image from the picture library into the workflow send email action using the img src tag. But its still not showing up. i get a box thing in outlook and even after clicking on download image pop up still cant view it. While i am able to view the pic in the online mail utility after clicking on show images. Can it be done. Also i saw some sharepoint based ticket raising sites, They send a screen shot type embeded image of the raised ticket. Can it be done?
2. I have the ID column by default to track the new issues/requests coming in. Can i create something (a column) that can actually start numbering like FA001 and go on in this way automatically. Essentially i want to change the ID design so that the tickets are raised in FA001 , FA002 and so on..
3. The escalation thing which has driven me to point of rage.:
i have 9 states of a request in the request status column.
§ Open <On Submit>
§ Hold
§ Quote In Progress
§ Quote Released
§ Closed - Project Approved
§ Closed - Project Quote rejected
§ Closed - Request out of scope
§ Cancelled – Duplicate or Error (To enable to cancel the request if duplicate or submitted in error)
Escalation Rules:
· Request in “Open” state for more than 1 business days (Level 1) or 2 business days (Level 2)
· Time elapsed between “Open” state and any of the below state is greater than 5 business days (Level 1) or 7 business days (Level 2)
o Closed – Quote Rejected
o Closed – Quote Approved
o Closed – Request out of scope
o Cancelled – Duplicate or Error